Privacy Policy

1. Introduction

At UKB Plumbing ("we," "our," or "us"), we understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services for emergency plumbing repairs, or contact us for same-day plumbing services.

Please read this Privacy Policy carefully. By accessing or using our services for urgent plumbing repair or other plumbing emergencies, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identifiable Information: This includes your name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline when you contact us about emergency plumbing services.
• Service Information: Details about plumbing emergencies, service requests, and property information necessary to provide our services.
• Payment Information: Details necessary to process payment for our affordable emergency plumber services.
• Usage Data: Information about how you use our website, including your browsing actions and patterns.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform.

3. How We Collect Your Information

We collect information directly from you when you:

• Contact us for 24/7 emergency plumbing services
• Fill in forms on our website
• Subscribe to our newsletter
• Request marketing material
• Provide feedback

We also collect information automatically as you navigate through our site using cookies and similar technologies, such as:

• Technical information about your equipment, browsing actions, and patterns
• Statistical data about visitors' browsing actions and patterns
• Information about your visit, including the pages you visit and resources you access

4. How We Use Your Information

We use your information to:

• Provide our emergency plumbing company services efficiently
• Process and fulfill service requests for leaking toilets, showers, taps, and other plumbing emergencies
• Manage our relationship with you
• Process payments
• Send service updates and notifications
• Improve our website and services
• Personalize your experience
• Communicate about our services, including promotional offers
• Respond to inquiries about our local emergency plumber services

5. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are small text files that are placed on your computer when you visit certain websites.

We use the following cookies:

• Strictly necessary cookies: Required for the operation of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Used to recognize you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who perform functions on our behalf
• Professional advisers including lawyers, bankers, auditors, and insurers
• Revenue & Customs, regulators, and other authorities
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have various rights in relation to your personal data, including:

• The right to access your personal data
• The right to rectification of your personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data
• Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us using the details provided below.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: