Terms and Conditions

1. Introduction

Welcome to UKB Plumbing. These Terms and Conditions govern your use of our website and the services provided by UKB Plumbing, including our 24/7 emergency plumbing services. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.

2. Service Scope

UKB Plumbing provides a range of plumbing services, including but not limited to:

• 24/7 emergency plumbing services
• Urgent plumbing repair for leaking toilets, showers, and taps
• Gas leak repair and gas safety checks
• Washing machine installation
• Radiator repairs for radiators not working or leaking radiators
• Same-day plumbing services for critical issues
• General plumbing maintenance and repairs

For same-day plumbing services or emergency plumbing company assistance, we prioritize our service delivery based on the severity of the emergency and our current workload.

3. Availability and Response Times

As a local emergency plumber service, we strive to respond to all emergency calls as quickly as possible, 24 hours a day, 7 days a week. While we aim to provide immediate service for emergency plumbing situations, response times may vary based on:

• The nature and severity of the emergency
• Current demand for our services
• Your location
• Weather conditions and other factors beyond our control

Our affordable emergency plumber services cover surrounding areas. For non-emergency services, appointments will be scheduled at mutually convenient times.

4. Pricing and Payment

Our pricing structure is as follows:

• For standard services, we charge based on our current rate card which will be provided upon request
• Emergency callouts may incur an additional fee which will be clearly communicated
• We provide free estimates for planned work
• Additional charges may apply for work performed outside normal business hours, on weekends, or public holidays

Payment is due upon completion of work unless otherwise agreed in writing. We accept various payment methods including cash, credit/debit cards, and bank transfers.

5. Warranties and Guarantees

We provide the following guarantees on our work:

• All workmanship is guaranteed for 12 months from the date of completion
• Manufacturer warranties apply to all parts and materials used
• Our guarantee does not cover issues arising from misuse, normal wear and tear, or third-party interference with our work

For issues covered under our warranty, we will repair or rectify the problem at no additional cost. This warranty is provided in addition to your statutory rights.

6. Cancellation Policy

Our cancellation policy is as follows:

• For scheduled appointments, we require a minimum of 24 hours' notice for cancellation
• Late cancellations (less than 24 hours' notice) may incur a cancellation fee
• No-shows will be charged a call-out fee
• Emergency callouts that are cancelled after a plumber has been dispatched may incur a call-out fee

7. Customer Responsibilities

When using our services, you agree to:

• Provide accurate information about the plumbing emergency or issue
• Ensure reasonable access to your property and the affected area
• Inform us of any known complications or hazards
• Obtain necessary permissions (e.g., from landlords) if you are not the property owner
• Make timely payment for services rendered

8. Liability and Limitations

While we always endeavor to provide the highest quality service, our liability is limited as follows:

• We are insured for public liability and professional indemnity
• We are not responsible for damage caused by pre-existing conditions or defects
• Our liability is limited to direct damages caused by our negligence
• We are not liable for consequential or indirect losses
• Our total liability shall not exceed the amount paid for the services

Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence or any other liability that cannot be excluded by law.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, civil unrest, or pandemic restrictions.

10. Complaints and Dispute Resolution

We strive to provide excellent service, but if you are dissatisfied:

• Please contact us immediately to discuss the issue
• We will investigate all complaints thoroughly and fairly
• We aim to resolve complaints within 14 days
• If we cannot resolve the dispute amicably, you may refer the matter to an alternative dispute resolution service

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: