Clear service information
Call-Out & Diagnostic Visits
Not sure what is causing the problem? Our call-out and diagnostic service gets you answers fast.
What is included
- A qualified UKB Plumbing engineer attends your property in Southampton or the surrounding area
- A full assessment to find the cause of the fault
- A clear, honest explanation of what is wrong
- A fixed, no-obligation quote for the repair
No surprises
We never start work until you have seen and agreed the price.
Good to know
- Payment is due on the day of the visit.
- Evening, weekend and emergency call-outs are charged differently.
- Repairs and parts are quoted separately.
Why do we charge a call-out fee?
Every visit involves time and cost before repair work begins. The call-out fee covers:
Travel and time
The engineer’s journey to you and the time set aside for your job.
Van and tool costs
Fuel, running costs and the equipment brought to each visit.
Proper diagnosis
Time spent finding the real cause of the problem rather than guessing.
What you get in return
- An accurate, fixed quote for the repair.
- A fix that solves the problem properly the first time.
- No work starts until you have seen and agreed the price.
Book your call-out
Call us or message us on WhatsApp and we will arrange a time that suits you.
Have a question about our pricing? Call us or message us on WhatsApp and we will be happy to explain.